Freshdesk
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**Product Name:** Freshdesk
**Website:** https://dash.partnerstack.com/application?company=freshworks4391&group=default
**Product Information:** Basic Information
Product Name: Freshdesk
Website: https://freshdesk.com
Contact Email: support@freshdesk.com
Contact Phone:
USA: +1 (866) 832-3090
India: +91 (44) 6667 8040
UK: +44 (800) 808 5790
Australia: +61 2 8188 4692
Marketing & Promotional Assets
Marketing Materials
Freshdesk offers a variety of marketing assets, including banners, brochures, and digital content, accessible through their App Marketplace.
Software Description
Freshdesk is a cloud-based customer support software that streamlines ticket management, automates workflows, and enhances customer engagement through AI-powered tools. It supports multiple communication channels, including email, chat, phone, and social media.
Benefits
Unified Ticketing: Consolidates customer queries from various channels into a single dashboard.
AI Integration: Utilizes Freddy AI for automated responses and ticket categorization.
Self-Service Options: Provides knowledge bases and forums for customer self-help.
Scalability: Suitable for businesses of all sizes, from startups to enterprises.
Pricing Options
Freshdesk offers several pricing tiers to accommodate different business needs:Breezy Themes for Freshdesk
Free Plan: $0 per agent/month – Includes email and social ticketing, knowledge base, and team collaboration.
Growth Plan: $15 per agent/month – Adds automation, collision detection, and custom ticket views.
Pro Plan: $49 per agent/month – Introduces round-robin routing, SLA management, and multilingual support.
Enterprise Plan: $79 per agent/month – Offers skill-based routing, sandbox, and audit logs.Desk365
For a detailed comparison, visit the Freshdesk Pricing Page.
Ideal Use Cases
Customer Support Centers: Managing high volumes of customer inquiries.
E-commerce Platforms: Handling order-related queries and returns.
IT Helpdesks: Supporting internal technical issues.
Educational Institutions: Assisting students and staff with administrative support.
Learning, Video, and Technical Documentation
Learning Materials
Freshdesk provides extensive resources, including guides, tutorials, and FAQs, accessible through their Support Portal.Freshdesk
Video Content
Product Demos: Freshdesk Demo Video
Webinars: Freshdesk Webinars
Tutorials: Full Freshdesk Ticketing System Tutorial 2025
Technical Documentation & API Access
API Documentation: Freshdesk API v1
Developer Resources: Freshworks Developer DocsFreshdesk Developer Documentation
Company Background & Credibility
Company Background
Freshdesk was founded in 2010 in Chennai, India, by Girish Mathrubootham and Shan Krishnasamy. In 2017, it rebranded as Freshworks Inc., expanding its product suite. The company went public on NASDAQ in 2021 and is headquartered in San Mateo, California.
Success Stories
Freshdesk has been instrumental in transforming customer support for numerous organizations. For instance, Dexion improved its operations by unifying service tickets and enhancing request visibility. Explore more Customer Stories.FreshworksFreshworks
Software Category & Key Features
Industry Category
Freshdesk operates within the Customer Support and Help Desk Software industry.
Key Features
Multi-Channel Support: Handles queries from email, chat, phone, and social media.
Automation: Streamlines repetitive tasks and workflows.
AI-Powered Assistance: Freddy AI provides intelligent suggestions and automates responses.
Customizable Dashboards: Tailors views and reports to specific needs.
Collaboration Tools: Enables team collaboration through shared inboxes and notes.Freshworks
🔗 Integrations & Supported Platforms
Tools and Systems Integration
Freshdesk offers over 1,000 integrations through the Freshworks Marketplace, enabling seamless connectivity with various tools:Freshworks
Communication & Collaboration: Slack, Microsoft Teams, Zoom, and TeamViewer.
CRM & Sales: Salesforce, Zoho CRM, Freshsales, and HubSpot.ONEiO
E-commerce: Shopify, WooCommerce, and Magento.
Social Media & Messaging: Facebook, Twitter, WhatsApp, Instagram, Apple Business Chat, and Google Business Messages.
Productivity Tools: Google Workspace, Microsoft 365, Dropbox, and OneDrive.
Developer Tools: Access to APIs and SDKs for custom integrations.
Supported Platforms
Web: Accessible via modern browsers like Chrome, Firefox, Safari, and Edge.
Desktop: Compatible with Windows 7.0 or higher (Windows 10 recommended) and macOS 10.12.1 or higher.Freshsales
Mobile: Available on iOS (10.0 or higher) and Android (7.1.1 or higher).
🖥️ System Requirements & Licensing Models
Technical Requirements
To ensure optimal performance:
Browser Features: Enable JavaScript, Cookies, LocalStorage, and use HTTPS with TLS v1.2 or higher.
Hardware: Minimum 4-core CPU, 4 GB RAM (8 GB recommended).
Mobile Devices: iOS 10.0 or higher; Android 7.1.1 or higher.
Licensing & Subscription Models
Freshdesk offers flexible pricing plans:
Free Plan: $0/month for up to 2 agents, including email and social ticketing, knowledge base, and team collaboration tools.
Growth Plan: $15/agent/month (billed annually), adding automation, marketplace apps, helpdesk reports, and customer satisfaction surveys.
Pro Plan: $49/agent/month (billed annually), featuring multiple time zones, custom roles, custom reports and dashboards, SLA management, and multilingual knowledge base.
Enterprise Plan: $79/agent/month (billed annually), offering skill-based ticket assignment, sandbox, agent shifts, custom agent roles, and IP whitelisting.Desk365
All plans include a 14-day free trial, and there are no cancellation fees.
🤝 Customer Support & Community Resources
Available Support Channels
Help Center: Comprehensive resources including articles, tutorials, and FAQs.
Email Support: Direct assistance for technical issues and inquiries.
Live Chat: Real-time support for immediate assistance.
Phone Support: Available at +1 (855) 747 6767.
Community Forums and Resources
Freshdesk Community Forum: Engage with other users, share insights, and learn best practices.
Training & Certification: Access to structured learning paths and certifications to enhance proficiency.
Developer Resources: Comprehensive documentation and support for custom integrations.
🔐 Security & Compliance Information
Security Measures
Data Encryption: All data is encrypted in transit using TLS 1.2 and at rest using AES-256 encryption, with keys managed via AWS Key Management Service.Freshworks Partner
Access Controls: Role-based access controls to ensure appropriate data access.
Regular Audits: Routine security assessments to identify and mitigate vulnerabilities.
Data Backup: Daily backups retained for seven days, with application logs maintained for one year.Freshworks Partner
Compliance Standards
GDPR: Fully compliant, with features supporting data privacy and control.
PCI DSS: Level 1 compliance, suitable for organizations handling over 6 million transactions annually.
HIPAA: Compliance achievable through proper configuration and signing a Business Associate Agreement (BAA).
SOC 2 Type II: Audited for security, confidentiality, and availability of trust service principles.
✅ Benefits for Users and Affiliates
Versatility: Freshdesk's extensive integration capabilities allow users to connect various apps, automating workflows across different platforms.
Scalability: With plans supporting varying features and user counts, businesses can scale their operations without incurring unnecessary costs.
Community Engagement: A strong user community provides ample resources, templates, and support, enhancing the user experience.
Security Commitment: With robust security measures and compliance certifications, Freshdesk demonstrates a dedication to protecting user data.
For affiliates, promoting Freshdesk offers the opportunity to align with a reputable platform that values user empowerment, security, and continuous improvement.