Freshchat
Visit Website :
View## Freshchat
**Product Name:** Freshchat
**Website:** https://dash.partnerstack.com/application?company=freshworks4391&group=default
**Product Information:** Basic Information
Product Name: Freshchat
Website: https://www.freshworks.com/live-chat-software/
Contact Email: sales@freshworks.com
Contact Phone: +1 (855) 747-6767Freshworks
Marketing & Promotional Assets
Marketing Materials
Freshworks provides affiliates with a range of marketing materials, including banners, brochures, and digital assets, accessible through their Affiliate Program.
Detailed Description
Freshchat is an AI-powered omnichannel messaging platform designed to facilitate smarter conversational support. It enables businesses to engage with customers across various channels, including web chat, email, phone, and social platforms like WhatsApp, Instagram, and iMessage. Freshchat offers native AI-powered chatbots that can be easily built with a no-code builder, assisting businesses in providing personalized self-service at scale. With features like journey builders and ready-made playbooks, businesses can proactively support customers and enhance agent productivity by providing a comprehensive view of customer interactions. FreshworksG2
Benefits
Omnichannel Engagement: Connect with customers across multiple platforms seamlessly.
AI-Powered Chatbots: Deploy intelligent bots to handle routine queries, freeing up human agents for complex issues.DenserAI
Proactive Messaging: Use targeted campaigns to engage users based on their behavior and needs.kahunacrm.com
Unified Agent Workspace: Provide agents with a comprehensive view of customer interactions for personalized support.G2
Scalability: Adaptable to businesses of all sizes, from startups to enterprises.
Pricing Options
Freshchat offers several pricing tiers:kahunacrm.com
Free: $0 – Includes website live chat, email, and a unified agent workspace for up to 10 agents.Freshworks
Growth: $19/agent/month (billed annually) – Adds WhatsApp, Facebook Messenger, and real-time dashboards.Freshworks
Pro: $49/agent/month (billed annually) – Includes custom dashboards, advanced routing, and multiple SLA policies.Freshworks
Enterprise: $79/agent/month (billed annually) – Offers skills-based assignments, additional security features, and more.
Ideal Use Cases
Customer Support: Provide real-time assistance and resolve queries efficiently.
Sales Teams: Engage prospects through proactive messaging and lead qualification.
Marketing Campaigns: Launch targeted campaigns to drive user engagement.
E-commerce Platforms: Assist customers with product inquiries and order tracking.
Learning, Video, and Technical Documentation
Learning Materials
Help Center: Access comprehensive guides and tutorials at Freshchat Support.
Product Tours: Explore features through interactive product tours.
Video Content
Webinars: Participate in live sessions covering various aspects of Freshchat.
YouTube Channel: Watch demos, tutorials, and customer stories.Freshworks
Technical Documentation & API Access
Developer Platform: Utilize tools and documentation for building integrations and apps.
API Access: Access detailed API documentation for creating custom integrations.
ChatBot Integration: Freshchat supports integration with ChatGPT via APIs and webhooks, enabling automated chatbot workflows.
Company Background & Credibility
Company Background
Freshchat is a product of Freshworks Inc., a company founded in 2010 and headquartered in San Mateo, California. Freshworks offers a suite of software solutions designed to improve customer engagement and support.
Success Stories & Testimonials
Freshchat is trusted by over 68,000 businesses worldwide. Customers report significant improvements in customer satisfaction and operational efficiency due to Freshchat's automation and AI capabilities.
Software Category & Key Features
Industry or Category
Customer Messaging Platform
Live Chat Software
AI-Powered Chatbots
Standout Features and Functionalities
Unified Inbox: Manage conversations across various channels in one place.
Customizable Chatbots: Build bots without coding to handle routine queries.
Multilingual Support: Communicate with customers in their preferred language.
Advanced Analytics: Gain insights into team performance and customer interactions.
Integration Capabilities: Connect with CRM systems, helpdesk software, and other tools.DenserAI
🔗 Integrations & Supported Platforms
Tools and Systems Integration
Freshchat seamlessly integrates with a wide array of tools to enhance customer engagement and streamline workflows:
Messaging Channels: WhatsApp, Facebook Messenger, Instagram, Apple Business Chat, LINE, Google Business Messages, SMS, and Telegram.
CRM and Support Tools: Freshdesk, Freshsales, Salesforce, Zendesk, and Slack.
E-commerce and Productivity: Shopify, WordPress, Calendly, Stripe, and TeamViewer. Freshworks
Developer Tools: Access to APIs and SDKs for custom integrations.
Supported Platforms
Web: Accessible via modern browsers like Chrome, Firefox, Safari, and Edge.
Desktop: Compatible with Windows 7.0 or higher and macOS 10.12.1 or higher.
Mobile: Available on iOS (10.0 or higher) and Android (7.1.1 or higher), supporting channels like WhatsApp, SMS, Email, and Facebook.
🖥️ System Requirements & Licensing Models
Technical Requirements
To ensure optimal performance:
Browser Features: Enable JavaScript, Cookies, LocalStorage, and use HTTPS with TLS v1.2 or higher.
Mobile SDKs: Available for Android, iOS, React Native, and Flutter, facilitating push notifications and seamless integration. developers.freshchat.com
Licensing & Subscription Models
Freshchat offers flexible pricing plans:
Free Plan: $0/month for up to 10 agents, including website live chat and email support.Freshworks
Growth Plan: $19/agent/month (billed annually), adding channels like WhatsApp and Facebook Messenger, along with real-time dashboards.Freshworks
Pro Plan: $49/agent/month (billed annually), featuring custom dashboards, advanced routing, and multiple SLA policies.Freshworks
Enterprise Plan: $79/agent/month (billed annually), offering skills-based assignments and enhanced security features.
All paid plans include a 14-day free trial, and there are no cancellation fees.
🤝 Customer Support & Community Resources
Available Support Channels
Help Center: Comprehensive resources including articles, tutorials, and FAQs.
Email Support: Direct assistance for technical issues and inquiries.
Live Chat: Real-time support for immediate assistance.
Phone Support: Available at +1 (855) 747 6767.
Community Forums and Resources
Freshworks Community: Engage with other users, share insights, and learn best practices.
Training & Certification: Access to structured learning paths and certifications to enhance proficiency.
Developer Resources: Comprehensive documentation and support for custom integrations.Freshworks
🔐 Security & Compliance Information
Security Measures
Data Encryption: All data is encrypted in transit using TLS 1.2 and at rest using AES-256 encryption.
Access Controls: Role-based access controls to ensure appropriate data access.
Regular Audits: Routine security assessments to identify and mitigate vulnerabilities.
Compliance Standards
GDPR and CCPA: Compliance with global data protection regulations.Keragon
HIPAA: HIPAA compliance is available for customers on specific plans upon execution of a Business Associate Agreement (BAA). HIPAA compliant email - Paubox
PCI DSS: Freshchat is not applicable under PCI DSS for handling cardholder data, as per PCI DSS v.3.2.1 - Clause 4.2. Freshdesk+1Freshdesk+1
✅ Benefits for Users and Affiliates
Enhanced Customer Engagement: Omnichannel support ensures customers can reach out via their preferred platforms.
Scalability: Flexible plans accommodate businesses of all sizes, from startups to enterprises.
Robust Integrations: Seamless integration with popular tools streamlines workflows and improves efficiency.
Security Assurance: Adherence to industry-standard security protocols and compliance regulations builds trust with customers.Freshworks
For affiliates, promoting Fresh chat offers the opportunity to align with a reputable platform that values user empowerment, security, and continuous improvement.