Success Stories
Mental Health Support Chatbot
Providing meaningful mental health support at scale presents a problem most platforms can't solve: how do you give students always-available support while also catching the moments when someone needs more than a chatbot can offer? Our client needed a system that could handle routine wellbeing queries — but that also recognized a crisis in progress and got a human involved automatically.
Education & Mental Health
Student wellbeing platform
AI chatbot with crisis escalation
Ongoing institutional rollout
5,000
Students onboarded
25
Institutions supported
700
Active recurring users
24/7
Always-on support
The Challenge
Providing meaningful mental health support at scale presents a problem most platforms can't solve: how do you give students always-available support while also catching the moments when someone needs more than a chatbot can offer? Our client needed a system that could handle routine wellbeing queries — but that also recognized a crisis in progress and got a human involved automatically.
Our Solution
We built a mobile-integrated mental health chatbot that provides everyday support while continuously monitoring for signs of distress — and triggering automatic alerts to designated staff when a student may be in crisis.
Results
- 5,000 students onboarded across 15 universities and 10 schools
- 500–700 active users engaging regularly with the system
- Automatic crisis escalation to designated staff — the system doesn't just answer questions, it watches for students who need real help
Process
Mental health Q&A and check-ins
Crisis detection and automatic escalation
Mobile app integration
The system gives students a private, always-available support resource while escalating the moments that need a human response.
Client team
Student wellbeing program
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